A little clarity before you send.

Household enquiries

The enquiry form saves your contact details, postcode, selected services and tasks, their quantities, workload, priorities and instructions, Holiday Mode dates and options, shopping budgets, preferred visits and their notes, and the information you choose to share. Cucumber uses these details to review your request and contact you about it. Optional household preferences include pet arrangements, practical allergy or sensitivity requirements, language preferences and continuity. Share only what is necessary to plan the visit. Customer requests are available through a private owner review.

An enquiry does not confirm a booking or take a payment. The work, date and price are agreed separately.

Gift requests and employer enquiries

Gift requests save your contact details, the occasion, preferred gift, budget, recipient postcode if known and the information you choose to share. Employer enquiries save your contact details, organisation, proposed employee locations, approximate numbers, budget and message. These details are kept in the private Requests page so Cucumber can review the request and reply. These forms do not take payment, issue a voucher, enrol employees or confirm a visit.

Work applications

The application form saves your contact details, location, preferred roles, optional interest in a permanent supervisor role, availability and fixed commitments, experience, languages, stated DBS and reference status, driving information, a scenario response and any optional CV so Cucumber can review your interest in work. Applications, scenario responses and any CVs are available through a private recruitment view and are not published on the website.

Please send only the information needed to understand your experience and contact you. Identity documents, bank details and medical information are not needed at this stage.

Partner applications

The partner form saves your business and contact details, location, services, coverage, stated insurance, experience and qualifications, rates, availability and the working arrangements you share. Laundry and dry cleaning providers can also share their capabilities, collection and return arrangements and turnaround times.

Cucumber uses these details to review your business and contact you about potential work. Applications are available through a private review list. Submitting an application does not publish your details, approve your business as a preferred partner or confirm an assignment.

Bills, letters & home maintenance

Document access, confidentiality and secure handling are agreed privately for the service. Please do not upload letters, bills, account details or passwords through an initial enquiry. We keep only the records needed for the agreed work.

Crew onboarding

After appointment, Cucumber can record agreed animal restrictions, available hours, skills and languages in private crew notes for allocating visits. These are kept separately from application screening. Medical histories are not requested.

Before a visit

Please leave door codes, payment details and other sensitive information out of an initial enquiry. Access and practical arrangements are discussed separately once a service is agreed.